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America’s Least Favorite Airline Is Surprisingly Not United

America’s Least Favorite Airline Is Surprisingly Not United

For the third year in a row the American Customer Satisfaction Index has rated Spirit Airlines as the worst in America

They’re probably in bad “spirits” after reading this news.

Baggage fees, cramped legroom, sketchy in-flight food… There are plenty of reasons to hate virtually any airline, but one carrier stands tall above the rest. For the third year in a row, Spirit Airlines has been voted the worst airline by the American Customer Satisfaction Index, with an average satisfaction score of 61.

“Spirit’s committed to improve its operations and customer service,” a Spirit spokesperson told CNNMoney. “Beginning last spring, Spirit initiated a number of programs that have led to major improvements in on-time performance and a 64 percent reduction in complaints year over year.”

JetBlue came in first with a customer satisfaction score of 82. American Airlines’ and Delta’s scores both jumped the highest, and are up six and seven percent, respectively, since last year. United — currently undergoing a PR crisis after a man was forcefully dragged off one of their planes — is up three percent from last year, but is still considered the third-worst airline option for consumers.

The full list is below:

JetBlue: 82, +2%

Southwest: 80, 0%

Alaska: 78, +1%

American: 76, +6%

Delta: 76, +7%

All Others: 74, 0%

Allegiant: 71, +9%

United: 70, 3%

Frontier: 63, -5%

Spirit: 61, -2%


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


These are the worst (and best) airlines for 2019, based on mishandled luggage, delays and more

According to a new ranking by The Wall Street Journal released Wednesday, Delta Air Lines was the best major U.S. airline for 2019. American Airlines came in last on the Journal's overall ranking. The Journal also found flight cancellations, long delays and customer complaints were up across the board.

Some airlines were able to handle the mishaps (mainly caused by weather and congestion) better than others, the report said.

For instance, Delta averaged 36 flight cancellations a day in 2019 while American averaged 159 a day, according to the Journal. What's more, Delta reported bumping a total of nine passengers from its flights last year while American bumped more than 15,000.

American also ranked last in two-hour tarmac delays and mishandled baggage. American mishandled more than 2,600 bags compared to Delta's 1,345 last year. United, which ranked next to last overall, had poor rankings in two-hour tarmac delays, mishandled baggage and canceled flights but did better in involuntary bumps. JetBlue (sixth overall) also had poor standings when it came to lost or mishandled luggage but performed better with number of canceled flights and involuntary bumps.

To compile the list, the Journal used data from masflight, a flight-data analytics unit of Global Eagle.

Here are how U.S. airlines stack up in 2019, according to the Journal.


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